Support & queries

How can we help you?

Have a question about a booking, payment, ticket or your charter? Send us a message and support will get back to you as soon as possible.

Every query trackedYou’ll get a ticket number to follow up on.

Booking-awareAdd your XY reference for faster help.

Prompt responseSupport responds during business hours.

Prefer to talk?
WhatsApp us on 082 785 2048 or call 082 785 2048.

Submit a query

Tell us what you need

Pick a topic below and we’ll point you at the right answers — or just fill in the form. We’ll email you at the address you provide.

Full name *Please enter your name.

Email *Please enter a valid email address.

PhoneOptional — helps us reach you faster.

Category * Please choose a category.

Booking referenceOptional — if your query is about a booking.

Priority How urgent is this for you?

Subject *Please enter a subject.

Message *Please enter your message.

We typically respond within one business day.

Thank you. Please save your ticket number below — support will contact you as soon as possible.

Your ticket number

XQ-000000-XXXXX

Please save your ticket number — it's the fastest way for us to find your query.

What happens next

Your query is logged and lands with our support team immediately.
We reply by email — usually within one business day (urgent queries are prioritised).
Quote your ticket number if you call or WhatsApp us about this query.

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