Terms & Conditions

1 Our service — what we sell

Xclusive Yachts provides yacht cruise bookings and private event bookings aboard the Versace Yacht, departing from Wilson's Wharf, Victoria Embankment, Durban Point Waterfront, Durban, South Africa. You can book:

• Shared one-hour cruises — per-person seats on a scheduled daily cruise (R225 per adult, R150 per child under 16, R180 per pensioner).
• Private events — exclusive hire of the whole yacht for 1, 2, 3 or 4 hours at R12 000 an hour (R12 000, R24 000, R36 000 or R48 000), with optional occasions and add-ons.

All bookings are subject to availability. No physical goods are sold on this website — every booking is fulfilled electronically as digital tickets and booking confirmations (see the Delivery / Fulfilment Policy).

2 Bookings, confirmation & tickets

Your booking is confirmed once your ABSA EFT payment has been verified by an authorised member of our admin team — or, if you chose Pay in store, once the full amount has been paid at the counter (see section 5). Until then, your booking is reserved but not confirmed: an EFT booking is held with the payment status “awaiting EFT”, no QR tickets exist for it, and none can be issued. Submitting a booking does not pay for it, and emailing or uploading proof of payment does not confirm it — only an administrator's verification of the received funds does. Your seats stay reserved while you pay and while we verify.

Once payment is verified, or paid in full at the counter, an electronic QR ticket is issued for every guest in a single PDF. Each guest must present their own QR code at boarding, where it is validated by our boarding scanner. Tickets are only valid for the selected cruise, date and time shown on them — they cannot be used for any other sailing. Children are regarded as guests under the age of 16 (aged 0 to 15); anyone aged 16 or older is an adult and count towards the guest total. Every child must be accompanied by at least one adult.

You must be 18 or older to make a booking, must provide accurate booking and contact information (including the correct number of adults and children), and are responsible for the accuracy of everything you submit. Guest names are optional: you may add them during booking, and tickets for unnamed guests are labelled by guest type (for example “Adult 1”, “Child 1”) — every guest still receives their own unique QR ticket. We may cancel bookings made with false or misleading details.

Private events still require tickets. Even if you book the whole yacht for a private event, every guest must appear on the private-event guest list and must be issued or linked to a valid private-event ticket for boarding and check-in (see section 6).

3 Fixed one-hour cruise times

Every Versace Yacht cruise lasts exactly one hour, with a 30-minute turnaround between sailings. Monday to Friday, cruises depart at 08:00, 09:30, 11:00, 12:30, 14:00 and 16:30 (the Sunset Cruise), the last returning at 17:30; Saturday and Sunday at 08:00, 09:30, 11:00, 12:30, 14:00, 15:30, 17:00 and 18:30, the last returning at 19:30 (Africa/Johannesburg time). Start and end times are fixed for online bookings and cannot be changed during the online process — custom durations are not available.

Each cruise carries up to 67 guests in total, including skipper, crew and safety equipment. A cruise that has reached capacity shows as “Fully booked”, and a slot reserved for a private event shows as “Private event” — neither can be reserved online. Online bookings must be made at least 24 hours before the selected cruise's departure time — same-day online bookings are not available. Please choose a cruise date and time that is more than 24 hours away. For convenience, the public booking calendar begins from the following day.

Please arrive at Wilson's Wharf at least 20 minutes before departure. The yacht sails on time — late arrivals may be refused boarding (see the Refund and Cancellation Policies).

4 Pricing

Every one-hour shared cruise is priced per person: R225 per adult, R150 per child and R180 per pensioner (children are guests under 16; anyone aged 16 or older pays the adult price, or the pensioner price when booked as a pensioner). These are flat per-session prices and are never multiplied by the number of hours. The total price of a shared-cruise booking is always (adults × R225) + (children × R150) + (pensioners × R180); prices are never entered manually and no deposit is charged. A booking keeps the prices it was made at; a child added to a booking later pays the child price in force on the day they are added. All amounts are in South African Rand (ZAR) and include applicable taxes unless stated.

Private events are priced for the whole yacht, not per person, at R12 000 an hour: R12 000 for a one-hour private event, R24 000 for two hours, R36 000 for three hours and R48 000 for four hours. The event price is fixed for the length booked and does not change with the number of adults or children aboard (see section 6). Private events booked, and quotations issued, before 8 October 2026 keep the price agreed when they were made. Any add-ons selected during booking retain the prices shown at checkout and are added on top of the event price.

5 Payment Policy

You can pay in one of two ways, chosen when you book. There is no online card payment on this website, and no payment is ever taken automatically.

ABSA EFT (bank transfer)

• You pay by ABSA EFT (bank transfer). The ABSA banking details are shown on the confirmation screen after you complete your booking, and are always available on your booking status page.
• Customers must use their booking reference as the EFT payment reference so we can match the transfer to the booking.
• After paying, please email your proof of payment to bookings@xclusiveyachts.co.za and include your booking reference in the email subject (for example “Proof of Payment — XY-260716-AB12C”), attaching the bank-generated PDF, JPEG or PNG.
• Submitting a booking does not pay for it, and sending proof of payment does not confirm it. A booking is marked as paid only when an authorised member of our admin team has verified the received funds against our bank records, with your proof of payment on file.
• Payment is verified within 24 hours. EFT transfers can take up to 24 hours to reflect and be verified. Your booking stays reserved as “awaiting EFT” while we verify, and its payment status, amount paid and outstanding balance on your booking status page always reflect the actual state of the payment.
• Bookings must be made for tomorrow or a future available date so your payment can be verified before boarding — same-day departures cannot be booked.
• Tickets are only released once payment has been verified by our admin team. Bookings that are not verified as paid are never issued tickets and may be refused boarding.
• Private events are paid by ABSA EFT on the same terms, using your booking reference (see section 6).

Pay in store — for shared cruises, where the booking page offers it

• You pay in cash or by card at the counter at Wilson's Wharf before your cruise. Show the booking slip you receive on screen and by email.
• The booking slip is not a ticket and not a receipt.
• Your seats are held until departure. Your QR tickets are issued at the counter once the full amount is paid.
• A Pay-in-store booking that is still entirely unpaid at departure is recorded as a no-show. Nothing is charged, and we do not email you about it.
• Private events are paid by ABSA EFT, and so is food ordered online — a booking made with food is paid by ABSA EFT.

6 Private events

A private event reserves the entire yacht exclusively for 1, 2, 3 or 4 hours, starting at one of the day's departure times. For an event of two hours or more, the yacht is also held for the 30-minute turnaround after your event. A private event can only be booked when the yacht is completely free for that whole time — no departure it covers may have any existing booking — and the event, with its turnaround, must end by the time the day's last cruise returns. The booking page shows which start times can take each length.

Private-event pricing is fixed for the whole yacht, at R12 000 an hour: R12 000 for one hour, R24 000 for two hours, R36 000 for three hours and R48 000 for four hours. The price covers exclusive use of the yacht for that period and is not charged per person — a party of two and a party of sixty pay the same. Any add-ons you select are charged at their own rates and added on top. The yacht carries up to 67 guests in total.

Once a private event is confirmed, every departure within its time is closed: no seat bookings can be made into them. Private events may include an occasion, special requests, event notes and optional add-ons.

Private events still require tickets. Booking the whole yacht does not remove the ticket requirement: every private-event guest must be issued or linked to a valid private-event ticket (their own QR code) for boarding and check-in. Guest names are optional — names can be added with our events team after booking, and tickets for unnamed guests are labelled automatically (for example “Guest 1”, “Guest 2”). The signature private-event tickets are released once the event payment has been confirmed.

Event payment is made by ABSA EFT using your booking reference as the payment reference. After paying, please email your proof of payment to bookings@xclusiveyachts.co.za with your booking reference in the email subject. EFT payments can take up to 24 hours to verify. Emailing proof does not confirm the payment: the event's tickets are only released after an authorised administrator has verified it.

7 Refund Policy

How to request a refund

• Refund requests must be submitted in writing using the contact details in section 14 — by email to bookings@xclusiveyachts.co.za, via our support page, or on WhatsApp — quoting your booking reference.
• Approved refunds are processed by EFT back to the bank account the payment came from where possible.
• Refund processing times depend on the bank. ABSA EFT refunds are paid back by bank transfer and require the customer to provide correct banking details in writing before the refund can be paid.

When refunds apply

• Cancellations requested at least 24 hours before departure qualify for a full refund or a free reschedule (see the Cancellation Policy).
• No-shows and late arrivals may not qualify for a refund — the yacht sails on time and seats for missed cruises cannot be resold.
• If Xclusive Yachts cancels a cruise due to weather, safety, vessel availability or operational reasons, you may choose a reschedule to a suitable alternative date or a refund of the amounts paid for the affected cruise.
• Guests removed or refused boarding for safety, misconduct or intoxication reasons (section 10) are not entitled to a refund.

8 Cancellation Policy

Cancellation by you

• Contact us as soon as possible if you need to cancel or reschedule, using the contact details in section 14 and quoting your booking reference.
• Cancellations or reschedules requested at least 24 hours before departure are free — choose a full refund or move to another available cruise.
• Approval of a cancellation or reschedule depends on availability and the notice period given.
• Late cancellations (less than 24 hours before departure) and no-shows may be non-refundable.

Cancellation by us

• Xclusive Yachts may cancel or reschedule cruises because of weather, safety, technical, harbour, operational or force majeure reasons. Decisions about safety are at the absolute discretion of the skipper and harbour authority.
• If we cancel, you will be offered a new suitable time or a refund where applicable of the amounts paid for the affected cruise.
• Where conditions require it, a cruise may also be shortened, delayed or re-routed for safety without constituting a cancellation.

9 Delivery Policy / Fulfilment Policy

Xclusive Yachts does not deliver physical goods. Every booking is fulfilled electronically:

• After your payment has been verified (or paid in full at the counter, for Pay in store), you receive your digital tickets and booking confirmation on this website — on the confirmation screen and on your personal booking status page, where your tickets can be downloaded as a PDF at any time. Keep your booking status link and reference safe.
• Tickets include QR codes that are validated by our boarding scanner — one QR ticket per guest, in a single PDF.
• Tickets are released after our admin team verifies your ABSA EFT bank transfer — verification can take up to 24 hours — or, for Pay in store, once the full amount has been paid at the counter. No ticket is issued before payment, for any booking. For this reason, bookings must be made for tomorrow or a future available date so your payment can be verified before boarding.
• Customers must present their ticket / QR code at boarding. Each guest presents their own QR code, which is scanned and validated before stepping aboard.
• If you do not receive your ticket after your payment has been confirmed, contact support immediately using the details in section 14 — we will re-issue your booking status link and tickets.

10 Guest conduct, boarding & safety

• The skipper has full authority over the vessel; guests must follow crew instructions and safety rules at all times.
• The lead guest is responsible for the conduct of their party and for any loss or damage they cause.
• Guests must not exceed the confirmed guest number, bring prohibited or dangerous items aboard, or behave in a manner that endangers themselves or others.
• Xclusive Yachts may refuse boarding to, or remove, any guest for safety concerns, misconduct, intoxication, an invalid or missing ticket, an unpaid booking, or late arrival — without refund.
• Life jackets and safety equipment are provided; guests must use them when instructed.

11 Liability

Guests participate in the cruise at their own risk. To the maximum extent permitted by law, Xclusive Yachts is not liable for indirect or consequential loss, or for loss or damage arising from a guest's failure to follow safety instructions. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence. Our total liability for any booking shall not exceed the amount paid for that booking.

12 Privacy

We handle your personal information in line with our Privacy Policy and the Protection of Personal Information Act (POPIA). By submitting a booking you consent to being contacted about that booking.

13 Governing law

These Terms are governed by the laws of the Republic of South Africa, and any disputes are subject to the jurisdiction of the South African courts. If any provision is found unenforceable, the remaining provisions continue in full effect.

14 Contact & support

For refunds, cancellations, reschedules, missing tickets, payment queries or anything else about your booking, contact us — quote your booking reference so we can help quickly.